In Tunisia, 20 to 40% of cash-on-delivery orders never turn into cash: fake numbers, refusals at the door, unreachable customers, money stuck with the courier. CODflow automates the whole chain, from WhatsApp confirmation to reconciling the last millime.
Demo: demo@codflow.dev / Demo1234!
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of COD orders never complete
round-trip shipping lost per refused parcel
of refused parcels were avoidable with a single call
to reconcile one carrier statement by hand
Orders of magnitude observed on Tunisian e-stores supported by Evosec Consulting.
WooCommerce, Shopify, REST API or CSV: every order is normalized and its phone validated (+216, Ooredoo / Orange / Tunisie Telecom).
WhatsApp message in French, Arabic or English with Confirm / Cancel buttons. Doubtful cases go to your agents' call queue.
Refusal history per phone, duplicates, unusual amounts, vague addresses: a 0–100 score, explained line by line.
Confirmed orders go to your carriers; tracking updates itself.
Import the carrier statement: CODflow matches every parcel and fee, and shows you what's missing.
Meta-approved templates, quick-reply buttons, automatic reminders and SMS fallback.
One order at a time, keyboard shortcuts, scheduled call-backs, attempt history.
No black box: every point of the score has a reason. Configurable rules and blocklist.
Confirmation, delivery and return rates per governorate to steer your zones.
Amounts in millimes, discrepancies, carrier fees and outstanding balance per carrier.
Owner, manager and agent roles. Strict data isolation per merchant.
Monthly prices excl. VAT. Euro pricing applies to merchants in France and Europe.
Yes, for automation (Growth plan and up). We help you with Meta Business verification, the dedicated number and template approval. Meanwhile, the call queue works without WhatsApp.
Any carrier that provides a CSV statement works right away. API integrations (Aramex and local delivery companies) plug in through our carrier interface.
Every query is scoped to your merchant account, API keys are hashed and webhooks are signed (HMAC). CODflow is built by Evosec Consulting, a cybersecurity firm.
Yes: the REST API accepts your orders with a simple API key, and CSV import covers everything else.
+213 and +212 phone validation is already built in. Local carriers and templates come with the regional expansion.
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